Frequently Asked Questions
How does the mediation process work?
When you call us we’ll ask a few questions about the problem and answer any that you may have. We’ll confirm the issue is an appropriate one for mediation. To open the case, we’ll start by asking for contact information for everyone involved: names, addresses and phone numbers. Then, it’s our job to contact and invite all of the people in dispute to mediate.
We’ll schedule the mediation at a convenient time and place. And finally, we’ll provide a neutral, professionally trained mediator to lead the session.
What does the mediator do?
Mediators control discussion, keep people from interrupting one another, and make sure the process stays fair and focused on the issues. They are neutral though they may also help the parties explore options, and record agreements in an agreement document.
How do I know I’ll get a fair result?
People enter into agreements voluntarily. No one is forced to sign anything, and a fair solution is up to the disputing parties. You decide what’s fair for you. You’re in charge of the solution–not a judge.
What happens after an agreement?
You’ll receive a written copy of the signed agreement. If the matter is a court case, the court is notified that the case settled in mediation, so parties can take the steps to end legal proceedings.
How much does mediation cost?
Our fees vary, but usually $50 or less will open a case. Some fees are based on the financial value of the item or the length of the mediation.
What if I’m scared to talk?
We realize conflict can be difficult for many people. As long as there is no likelihood of physical harm, mediation can work even when angry words have been exchanged. With prior notice, mediation may involve attorneys or other representatives to lend legal counsel, guidance, or moral support.
What if I’m embarrassed about my situation and don’t want it to become public?
What happens in mediation is confidential–a signed agreement is the only record. Our mediators are trained to respect both the confidentiality of the mediation process and the privacy of the mediating parties.
When should mediation be my choice?
• Deciding on fair parenting time after a divorce
• Dividing property when a marriage ends
• Disagreeing siblings after a parent’s death
• Concerns over guardianship
• Issues involved in special education
• Victim/offender restitution
• Business and employment disputes
• Small claims and civil claims
• Getting paid for work already completed
• Dispute over the quality of workmanship
• Landlord/tenant
• Noisy neighbor complaint
• Conflict over a fence or boundary line